We understand the variety of stakeholders and complexity of information involved in evaluating a government service or program.

Our approach includes the use of qualitative and quantitative research techniques, coupled with business tools such as auditing, to cost-effectively consult with all stakeholders on the appropriateness, effectiveness and efficiency of your services and programs.

Our comprehensive evaluations provide clear and simple directions for the future.

INSIDE STORY‘s three stage service and program evaluation approach:

Our methodologies include:

  • Literature reviews
  • Focus groups (f2f and online)
  • Online surveys
  • StoryLine© online communities
  • Telephone surveys
  • SMS/mobile surveys
  • Scorecards
  • Ethnographic techniques
  • User testing labs
  • Paper self-completion
  • Face to face intercepts
  • Case study development

Community and stakeholder needs assessment
New service and program design
Communications development
Channel optimisation and refinement
Communications evaluation

Contact Liane Ringham, Alison Scott,Matthew Anderson, David Cumming, Catherine Anderson or Paul Costantoura
02 9299 9979 / email@insidestory.com.au