Community and stakeholder needs assessment helps you get to the heart of what motivates and engages the community and your stakeholders.

From individual consultation to large community forums, our approach is to provide a safe and reassuring environment to guide towards positive outcomes and improvements.

And when sensitive issues arise, our impartial and respected facilitators are expert in leading open and frank discussions that deliver you deeper understanding.


Our methodologies include:

  • Literature reviews
  • Focus groups (f2f and online)
  • Online surveys
  • StoryLine© online communities
  • Telephone surveys
  • SMS/mobile surveys
  • Scorecards
  • Ethnographic techniques
  • User testing labs
  • Paper self-completion
  • Face to face intercepts
  • Case study development

New service and program design
Service and program evaluation
Communications development
Channel optimisation and refinement
Communications evaluation


Contact Liane Ringham, Alison Scott,Matthew Anderson, David Cumming, Catherine Anderson or Paul Costantoura
02 9299 9979 / email@insidestory.com.au